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The Customer Is Always Wrong At Our "Website Of The Day"

Posted by Brian Fairbanks

Me: “Hi, how are you? How may I help you?”
Lady: “Yes, I’d like return this pregnancy test.”
Me: “Okay, what’s wrong with it?”
Lady: “It came out positive.”
Manager, getting frustrated: “Ma’am! I’m sorry but we cannot and will not refund you your money just because it came out positive. Congratulations on your new baby!”

Grumpy Old Man: “There’s too much salt in the shakers.”
G.O.M.: *picks up shaker to demonstrate*
Me: “I’m…sorry?”
G.O.M.: “THERE’S NO SHAKE ROOM!”
Me: “I’ll get right on that."

These and more gems at a sort of Overheard in NY-style blog that collects stories of awful, awful idjits. 

If your day has been full of people you have considered beating over the head with laptops, hamburgers, and carburetors, the shitbags featured on Not Always Right will remind you that you're not the only one out there that these people bother.

Customer: “My son is locked out of the house and I need to send him the key!”
Me: “We can overnight the key, and have it to him by 10:30am tomorrow morning. Shall we send the key to the neighbors house?”
Customer: “No, he needs it right now! Why can’t I just fax it?”
Me: “…Ma’am, you can’t fax a key.”
Customer: “Why not? He’s locked out and needs the key!”
Me: “Because a key is a three dimensional object, not a document.”
(Customer stares at me.)
Me: “Ma’am, is your fax machine in your house?”
Customer: “Yes!”
Me: “How will your son get into the house to get the key from the fax machine if he is locked out?”
Customer: “Damn it! You’re right! Well, thanks for your time!”
Me: “I do what I can.”


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About Brian Fairbanks

Brian Fairbanks, the Senior National Political Correspondent for Nerve, is a filmmaker living in Brooklyn or New Orleans, depending on the season. He is a heavily-armed advocate of gun control.

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  • about the blogger

    Emily Farris writes about culture and food for numerous publications and websites you've probably never heard of, including her own blog eefers. Her first cookbook, Casserole Crazy: Hot Stuff for Your Oven was published in 2008. Emily recently escaped New York and now lives in a ridiculously large apartment in Kansas City, MO with her cat, but just one... so far.

    Brian Fairbanks is a filmmaker living in the wilds of Brooklyn. He previously wrote for the Hartford Courant and Gawker. He won the Williamsburg Spelling Bee once. He loves cats, women with guns, and burning books.

    Colleen Kane has been an editor at BUST and Playgirl magazines and has written for the endangered species of dead-tree magazines like SPIN and Plenty, as well as Radar Online and other websites. She lives in exile in Baton Rouge with her fiance, two dogs, and her former cat. Read her personal blogs at ColleenKane.com.

    Send us links! scanner@nerve.com